Returns Policy

We pride ourselves on delivering high-quality merchandise inspired by our books and the worlds within them. Due to the made-to-order nature of many of our products and for hygiene and logistical reasons, we do not offer returns or exchanges.

Please choose carefully before placing your order. All sales are final.

If your item arrives damaged, faulty, or significantly different from what was described, please contact us within 7 days of delivery at theozzieauthors@gmail.com with your order number and clear photos of the issue.

We’ll assess the situation on a case-by-case basis and may offer a replacement or refund where required under Australian Consumer Law.

Privacy Policy

Your privacy matters to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website or make a purchase.

1. Information We Collect

When you place an order, subscribe to our updates, or contact us, we may collect:

Your name
Email address
Delivery address
Phone number (optional)
Payment information (processed securely via third-party payment providers)
Order and browsing history

2. How We Use Your Information

We use your data to:

Process and deliver your orders
Provide updates or respond to your inquiries
Send you emails about new products, sales, or events (if you opt in)
Improve our website and customer experience

We do not sell or rent your personal information to third parties. However, your data may be stored or processed by trusted third-party services (such as payment processors and email marketing tools) in accordance with their security policies.

3. Cookies and Analytics

Our website may use cookies and similar technologies to enhance your browsing experience and track site usage. You can disable cookies via your browser settings if you prefer.

4. Your Rights

You have the right to:

Access the personal data we hold about you
Request corrections or deletion of your data
Opt out of marketing communications at any time using the unsubscribe link in our emails